For any eCommerce business shipping & customs in todays world is extremely challenging, even more so for a small start-up business that is trying to turn a profit while still having some cash leftover to donate to men's mental health orgs.
So, we've had to be creative and will continue to be to strike a balance between offering reasonable shipping in our 2 main markets (US & UK) and carrier rates for the rest of the world.
What this looks like in practice is as follows:
For US & UK.
We ship pre-order stock from our supplier to each location and then onto you the customer. This enables us to charge a flat rate of $10/£10 for orders under $200/£200. Then over this shipping is free (basically for if you are buying a jersey and bibs).
For everywhere else.
We'll ship to you from the US, using carrier rates directly calculated by Shopify (our eCommerce platform) based on your exact location which include taxes and customs duties. We have no control over what these are but we do want to offer folks around the world the opportunity to buy our product, even if shipping might be a little more than some other brands.